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CATERING POLICIES Download a printable version of our complete catering services and policies.
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Guarantees: A 72 hour
guarantee is required on all meal functions. This minimum number will be
considered a guarantee for which you will be charged, even if fewer guests
attend. An increase in the guaranteed attendance will be accepted up to 24 hours
before the function. The hotel will set up the function for 5% over the final
guaranteed figure; however, food is prepared for the guarantee number only. If
no guarantee is received, we will consider your last indication of number of
attendees as the guarantee.
Billing: Full payment shall be made 72 hours in advance of the function unless credit has been established to the satisfaction of the management. A deposit of $500.00 will be required to reserve a room for any food function not requiring a minimum of overnight accommodations. An additional non-refundable ballroom maintenance fee may be assessed for all social events; i.e.: wedding receptions, bar mitzvahs, and family and class reunions. Cancellation: Event must be cancelled 90 days prior to event for refund of deposit. Applicable cancellation fees charged are based on a percentage of estimated food, beverage and room rentals as specified in your booking agreement. Pricing: There will be a 19% service charge and 9.25% sales tax added to the total bill for each event. The service charge is taxable by law. Each room carries a specific food and beverage minimum before tax and service charge and a room rental. Food and beverage prices are subject to change without notice. Food: Due to current health regulations, all food served at the hotel must be prepared and served by our culinary staff. No food may be removed from the banquet area for off premise consumption after it has been served. Displays: All displays or exhibits, if any, must conform to the city code force ordinance rules. The hotel will not permit the affixing of anything to the walls, floors, or ceilings or rooms with nails, staples, tape or any substance unless approval is given by this office in writing. In the event this is done, without our authorization, and damage is suffered; the cost of repair or replacement will be billed to the patron. Function Room Assignment: Charges for meeting space and quantity of meeting space reserved are based on your program needs. Should the size of the event decrease, the hotel reserves the right to reassign meeting space and/or assess additional meeting room charges. Daytime event, 8:00am to 5:00pm - Evening event 6:00pm to 11:00pm. Liability: The hotel reserves the right to inspect and control all private functions. Liability for damage to the premises will be charged accordingly. The hotel cannot assume responsibility for personal property and equipment brought into the banquet area. Sales Tax Exemption: Any organization that is entitled to sales tax exemption from the State of Tennessee must provide the hotel a photo copy of a valid sales tax exemption form in the same name as the group having the function 72 hours prior to start of function. Failure to do so will REQUIRE us to charge taxes on all charges with NO REFUND provided. Audio-Visual: All Audio Visual equipment and services can be arranged in advance through our Sales Department. Pricing is available upon request. |
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